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  • 4719 McFarland Blvd East
    Tuscaloosa, AL 35405
    800.240.9700
    205.345.8900

  • 423 Wilkins Wise Road
    Columbus, MS 39701
    800.662.0035
    662.328.1188

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    Privacy Policy

    Policies

    Terms & Conditions

    Welcome to Lighting Plus Online. If you wish to purchase from our online catalog, you accept these conditions. Please read them carefully. Lighting Plus reserves the right to modify or change the Terms and Conditions at any time without prior notice to you. Therefore, we recommend that you please read them carefully before you use this website.

    Warranties

    All products sold by Lighting Plus are covered by the manufacturer’s warranty. If you have purchased a product from us and find it to be defective, please contact Customer Support at 800-240-9700 for assistance in processing your claim. We will in no uncertain terms or conditions be liable for installation fees of any kind.

    Defective Products

    If within (14) days of receiving your order, any product proves to be defective, contact us immediately. Do Not Ship the product back without contacting us first for an (RGA) # and return instructions. After we receive the defective merchandise, we will test it, if need be, and we will ship back to you (at our expense) a non-defective replacement product.

    Delivery

    Orders take approximately 2 to 3 weeks for delivery depending on availability. Occasionally production schedules change and a product will be temporarily out of stock. This can cause delays. Backorders are beyond our control. Please contact us at 800-240-9700 if your order has not been received in the time expected. We will contact you by e-mail with any backorder information we receive.

    Shipping Damage

    If the packaging appears to be damaged on the outside, please refuse to accept it from the carrier; or please make sure when signing the shipper’s proof-of delivery slip, you include a note stating the package is or appears to be damaged. If you do accept a damaged shipment, please inform us and the carrier (UPS, FedEx, etc.,) immediately. Depending on the product and where/how it was shipped, it may be necessary for you to deal with the carrier yourself.

    Returns

    HOLD ONTO THE ORIGINAL BOXES AND PACKAGING. We will only accept a return if a Return Goods Authorization number (RGA) has been issued and the product is returned in the original manufacturer’s packaging. Products may be returned within 14 days of receiving them. The products must be brand new (never used or installed) and in perfect condition with all of the manufacturer’s packaging intact. In order to keep our prices at their lowest, we may charge up to a 25% restocking fee. Your original shipping and processing charges will not be refunded, if applicable. Orders returned after 14 days or without an RGA # will not be accepted.

    What do we use your information for?

    Any of the information we collect from you may be used in one of the following ways:

    – To personalize your experience
    (your information helps us to better respond to your individual needs)

    – To improve our website
    (we continually strive to improve our website offerings based on the information and feedback we receive from you)

    – To improve customer service
    (your information helps us to more effectively respond to your customer service requests and support needs)

    – To administer a contest, promotion, survey or other site feature

    – To send periodic emails

    The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.

    – To complete an online purchase

    How do we protect your information?

    We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

    We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential.

    After a transaction, your private information (credit cards) will not be stored on our servers.

    Do we use cookies?

    Yes – cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

    We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

    Do we disclose any information to outside parties?

    We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

    Third party links

    Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

    By using our site, you consent to our website’s privacy policy.

    Contacting Us

    If there are any questions regarding this privacy policy, you may contact us using the information below.

    Lighing Plus
    4719 McFarland Blvd East
    Tuscaloosa, AL 35405
    800.240.9700
    205.345.8900